The ‘expertise’ (for want of a better word) that Simon and the other coaches bring to this space comes from three things. First is professional experience in business improvement, information management, IT projects, app development and strategy. Second, after four years running the program we have experienced many different challenges in many different organisations and helped overcome them. Finally, we genuinely care about our members and are willing to commit the time to finding what does work if other things don’t.
The truth is, technology is a rapidly shifting landscape and it is difficult for any one person to build expertise across the broad domains that it covers. It might sound corny, but the real expertise lies in the community itself, the job of the coaches is just to help uncover and share it.