Tag Archive for: Continuous Improvement

The hardest thing to create in business is momentum

I can’t remember the last time I push started a car but I remember it was all too common an occurrence when I first got my licence back in the early 90s. In an age where most cars had manual transmissions and before roadside assistance was ubiquitous, the ‘push start’ was how you got your […]

Supported change beats directed change

One of the most powerful diagrams I have ever seen is also one of the simplest. It was shown to me when I was working as a Lean business improvement coach at Rio Tinto and it illustrated the difference between a Western and Eastern approach to change. Western organisations are often represented as a pyramid […]