Tag Archive for: change

Supported change beats directed change

One of the most powerful diagrams I have ever seen is also one of the simplest. It was shown to me when I was working as a Lean business improvement coach at Rio Tinto and it illustrated the difference between a Western and Eastern approach to change. Western organisations are often represented as a pyramid […]

The power of choice

The power of giving people a choice lies in what their decision tells us. If we insist that people use a particular piece of software or work in a particular way, we may find out that there are better ways for things to be done. The PC era of technology was defined by the standard […]