What is your organisation’s approach to identifying technology opportunities? One common approach is some form of suggestion box. Just pop your idea (somewhat ironically) onto a piece of paper and drop it in the box. At some later undefined date, an ‘expert’ will assess the idea and determine whether it is valid (often with little understanding of the person or job that it relates to) and affordable (often including an assessment of cost but rarely an assessment of value).
Then, assuming it meets the required criteria it will then be added to the backlog of other projects that the under-staffed IT team is currently trying to wade through. When it finally gets to the front of the queue, it will then take another indeterminate amount of time to write and approve a requirements document and scope of work which is the precursor to getting something done.
Unfortunately this approach is slow, opaque and full of friction. This in turn results in people not bothering to use it, even if they have genuinely good and easy to implement opportunities. In fact, the friction of the suggestion box method is a major contributor to another method, commonly referred to as ‘shadow IT’.
Shadow IT is when technology products are procured and deployed without the knowledge of the IT department. It involves individuals identifying a problem themselves and then playing around with a few different apps to see if one can help fix it. After signing up for half a dozen free trials and testing each of the apps with potentially sensitive corporate data, they then select their preferred solution, enter in their credit card details and the work is done…unless of course they didn’t test their requirements completely and they then find out the app didn’t work as they hoped.
Clearly, this approach also has its shortcomings. Not only is there no real consideration for information security, there is also a complete lack of rigour. These issues mean that most organisations don’t generally condone the shadow IT approach.
So what sits between the suggestion box and shadow IT? Could we add a little rigour and process to the shadow IT approach or potentially improve the speed, transparency and effectiveness of the suggestion box? Could we perhaps bring those two things together and get the best of both worlds?
The Digital Champions Framework provides a way for your citizen experts (those people in your organisation who are digitally savvy but sit outside the IT team) to identify, investigate and deliver simple yet valuable technology improvements. Not only does the development of internal digital champions facilitate the delivery of technology improvements without unnecessary burden on already stretched IT resources, it also creates ‘bottom up’ support for larger digital transformation projects.
To find out more about the Digital Champions Framework my Digital Champions Club is running a series of two-day intensives in Perth, Melbourne and Sydney. I will also be running an introductory breakfast event in Sydney at the end of this month where you can find out more about the framework and how to implement it successfully.
*Up until the 30th June you can also use the promo code EOFY20 to get a 20% discount on tickets.
14 – 15 AUGUST | PERTH
4 – 5 SEPTEMBER | MELBOURNE
15 – 16 OCTOBER | SYDNEY