Avoid the digital disconnect

There is an ongoing tension between the digital savvy of people and how an environment* enables or supports them. If one of these forces move too fast OR too slow we create

a digital             disconnect

Thin ice_6x4

in organisations this is the combination of systems, devices, tools, norms and policies they operate in

There are two types of disconnect

The first is where the environment is more technology enabled than people are comfortable with.
This drives fear, creates cognitive overload and inevitably results in an underutilisation of the technology. All of this come with inherent cost to the organisation.

The second type is when people are more tech savvy than the environment they operate in.
This results in frustration, which subsequently drives people to operate in the shadow lands outside the defined IT environment. The additional IT expense, increased risk and missed opportunity also come with a cost to the organisation.

But,
if we can manage this tension just right

magic can happen!

By striving to meet the needs of increasingly digital savvy users, we can create a pull towards more enabling environments. In turn more enabling environments will push people to be more digital savvy.

The interplay of these two forces can shift an organisation from ‘adequate’ ways of working built in the past to truly effective ones created for the future.

If you’re looking to start a digital transformation program for your organisation but having a hard time getting the ball rolling, head over to the Digital Champions Club to see how we can help you through the process.


  1. The digital disconnect is already happening in schools
  2. When technology creates fear. The rise of neo-luddism.
  3. Shadow IT – how 83% of organisations clearly aren’t meeting their users needs
  4. Why lots of little changes are more effective than a few big ones
0 replies

Leave a Reply

Want to join the discussion?
Feel free to contribute!

Leave a Reply

Your email address will not be published. Required fields are marked *